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Whether it's on the road or in a field: Both logistics and agriculture require perfectly synchronized processes. This is the only way to maintain top speed and efficiency.

As one of the largest manufacturers of commercial trailers and agricultural machinery, the Krone Group has established this high level of efficiency in its company-wide processes with the help of SER. Approximately 15 million documents are currently stored in the ECM system and made available across the company via digital files.

But this isn't how things have always been at Krone…

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A company-wide, standardised information management system was the objective that was set when Eissmann Group Automotive decided to opt for an ECM system in 2010. The key users were included as part of a several-stage evaluation process which resulted in the company choosing SER's Doxis4 iECM suite. Since then, Doxis4 modules ranging from an electronic archive and automated invoice processing with the InvoiceMaster right up to electronic records and workflows have been introduced. To date, electronic supplier records and automated processing of incoming invoices with workflow-managed auditing are just a few examples of the solutions that have been implemented in addition to the company-wide archiving process. Further projects such as electronic confirmation of receipt, contract management and a quality management handbook are also under way.

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Frankfurt Airport is a synonym for the superlative. As Germany's largest airport and one of the world's largest aviation hubs, it transports around 58 million passengers and 2.1 million tons of cargo every year. This is all made possible thanks to the 22,000 people who work for the operator of Frankfurt Airport – the Fraport Group.

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As far back as the late 1990s, the Westfalen Group was faced with the issue of how it could shorten processing times for incoming invoices in accounts payable accounting. This was due to the fact that “document tourism” – sending documents by post to companies distributed across multiple locations – was causing long processing times and any discounts offered being lost. Consequently, the decision was taken to introduce a digital archive with a workflow for processing incoming invoices.

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The Bahn content management system (BCM) is the primary solution used by the Deutsche Bahn to process documents. The solution is based on the Doxis4 iECM suite and covers all areas of modern enterprise content management. With over 32,000 users, BCM is one of the most used IT platforms in the DB corporation. BCM plays an important role in the digitalization strategy of the Deutsche Bahn. Project leaders, corporate strategists and users from the DB corporation explain the high value of the Bahn content management system in this video.

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In the future, how will the virtual world converge with the real world? How can information become an extension of our bodies? In the cover story of issue 01/2018 of the SER magazine, we share with you once again our vision of the future in part two of “The Intelligence Factor“. You’ll find out how the ECM software of tomorrow will tap into AI to become the digital neural system of companies.

Also in this issue: SER takes gradual steps towards the future with the initiative SER21; meet SER’s innovation team The Garage: full of entrepreneurial spirit, creativity and openness.

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How is the working world of tomorrow changing and which role will artificial intelligence and ECM play in it? Find the answers to this and much more in issue 03/2017 of the SER magazine. As a part of a new SER magazine series called "The intelligence factor", the cover story talks about SER's vision of the future. The article sheds light on the next big innovation waves and what we see coming next.

Further highlights of this issue: SER is a "Visionary" in the new Gartner MQ for CSP; Doxis4 for insurance providers; ECM or ERP first? Take a look inside!

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“Think big, start small, act fast” our cover story tells us in the latest issue of the SER magazine. SER sheds light on the challenges of business transformation and digitalization and reveals why using a single document-based technological platform for ECM, BPM and collaboration gives mid-sized and large companies a crucial advantage.

Some other highlights of this issue: company news, articles from our experts, the latest product developments, and much more.

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“Collaboration works: Perfectly orchestrating teamwork” – this is the focus of the latest issue of SER magazine, 01/2017. How can your company turn chaotic teamwork into effective collaboration? SER shows you how: ECM helps companies to effectively manage and share information and facilitates cross-team process management. Furthermore, this issue also introduces you to Prodea eAdministration with Doxis4, the new eGovernment suite by SER.

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SER is positioned among the best in Gartner’s Magic Quadrant for ECM – this is the focus of the recently published SER magazine and its cover story “Aiming high with Doxis4 and ECM Excellence”.

What’s more, Managing Partner Kurt-Werner Sikora talks in his article “SER’s agenda 2020” about the principles guiding SER’s further development and reports on the progress of this corporate strategy.

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Issue 02/2016 of the SER magazine, as the cover story says, encourages us to “Go digital. Master the digital change.” SER reveals how the principle of working anytime and anywhere can be achieved with the Doxis4 Digital Workspace.

What’s more, Kurt-Werner Sikora lays out the guiding principles for the company’s further development in his article about the agenda SER 2020. As he says, “To safeguard the future, you have to turn everything upside down.”

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Focus of this SER Magazine’s edition is the Doxis4 BPM product launch – from the cover story to impressions of the launch event in the Events section up to detailed product information in the Products & Solutions section.

What’s more, learn all about the worldwide activities of the SER Group in the new section “SER international” – for example SER’s participation in trade fairs and conferences from London to Moscow, new sales offices in Spain and China and new Territory Managers for Spain, Latin America and Benelux.

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The SER 2020 programme has started. Our focus here is on expanding the software with an integrated business process management, creating a sustainable international outlook and strengthening a network with science and research, to ensure we are in a position to meet the requirements of people and companies on the working environment in the future. Also in this edition: "SER goes international", Best practices, a look at succesful SER events of the last few months and part 2 of our professional article regarding the future of SharePoint.

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Doxis4 Business Process Management (BPM) enables users to complete situational tasks as well as handle standardized and automated business processes on a single software platform. For the first time ever, the new Doxis4 BPM provides users a means of managing all information objects and services in an ECM and BPM context on a standardized and service-oriented plat-form (SOA) with a common metadata kernel.

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Doxis4 Records & Relationship Service enables you to systematically record, structure, organize and manage business processes and results in record form. eRecords combine all information such as documents, content-related records, processes and more into a single logical unit. This makes the eRecord the central single point of access for employees.

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Doxis4 winCube is the Windows-based client for the Doxis4 iECM Suite. It enables users to acquire, index, search for, display, edit, file and manage documents, data, records, workbaskets, tasks, process instances and processes within a single homogeneous user interface.

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Doxis4 mobileCube is a mobile client for accessing the contents of the Doxis4 iECM suite in order to permit the agile use of information, documents and workflows. The hybrid app for smartphones and tablets running the Apple iOS or Google Android operating system can be integrated seamlessly as part of Doxis4 document management and allows you to be involved in value-adding processes – regardless of your location.

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Doxis4 webCube is the Doxis4 iECM suite’s web-based client. It allows you to file, index, search, view, edit and man-age documents, data, records, workbaskets, tasks, process instances and processes via a uniform user interface.

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Processing incoming invoices is often a complex, cost- and labour-intensive process. Legal and company rules, geographically distributed company sites and the desire to have constant access to the latest information constitute just some of the reasons why it makes sense to do this electronically. SER's solution Doxis4 InvoiceMaster Control (S) for SAP is flexible enough to adapt to different organisations and allows incoming invoices to be processed transparently, quickly and reliably. That saves time and, above all, money.

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The Doxis4 iECM suite (integrated Enterprise Content Management) provides services for archiving and thus relieving the burden of email servers, file servers and SharePoint farms. The Doxis4 Gateway Services archive files, emails or other objects from the above systems and can delete them automatically from the original systems or replace them with a link once archiving is completed. This relieves the burden on these systems, reduces the storage space used on them and ensures audit-proof archiving of the data in line with legal requirements. Audit-proof archiving is particularly important in the case of journal archiving.

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The Doxis4 iECM suite (integrated Enterprise Content Management) provides functions for the central management of electronic documents throughout an enterprise. In addition, workflow functions and functions for managing records and other document containers can be used. Within the Doxis4 iECM suite, Doxis4 cubeDesigner is used for administration and the configuration of customer-specific applications. The scope for customisation is second to none.

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The storage-related services of the Doxis4 iECM (integrated enterprise content management) suite comprise services and features for integrating a range of storage technologies, for managing the information lifecycle (ILM), and for replicating data. These services also include ensuring high availability of data and documents and transferring stored content in a variety of scenarios such as distributed locations, central archives, cloud-based storage and so forth.

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With Doxis4 SmartOffice Plus, the content of the Doxis4 iECM-Suite (integrated Enterprise Content Management) can be accessed from applications from Microsoft Office. The Microsoft Office products Word, Excel and PowerPoint are supported.

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Doxis4 safeLock is a software package providing legally compliant, audit-proof storage of documents and data on hard disks. Doxis4 safeLock offers very rapid access to data and virtually administration-free operation and can be easily integrated into existing and future IT infrastructures. Doxis4 safeLock is hardware-vendor independent and thus provides the highest possible degree of flexibility for when storage systems are replaced periodically.

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The Doxis4 iECM (integrated Enterprise Content Management) suite provides services for the configuration of incoming and outgoing documents to audit-proof long-term formats.

The Doxis4 iECM suite module required for this is the server-side application Doxis4 Rendition Server. This converts incoming and outgoing documents into different long-term formats such as PDF, PDF/A or TIFF. Thanks to the server-side execution, a high document throughout is achieved without disturbing the user's work with the document management system (DMS). 

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Doxis4 InvoiceMaster Read SLX is the complete standard solution for the automated processing of in-coming invoices. It processes invoices both with and without a purchase order reference as well as partial and collective invoices. From the incoming invoice and its extraction to the validation of all invoice data, these labour-intensive and time-critical tasks can be handled with Doxis4 InvoiceMaster Read SLX efficiently, promptly and to the highest standards.

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Processing incoming invoices is often a complex, cost- and labour-intensive process. Legal and company rules, geographically distributed company sites and the desire to have constant access to the latest information constitute just some of the reasons why it makes sense to do this electronically.

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The Doxis4 iECM suite meets the demanding requirements at all levels of an enterprise with regard to the integration capability of a document management system (DMS) or enterprise content management (ECM) system. The "i" in the product name stands for integrated. It is critical to an integration that data and documents can be exchanged reliably, quickly and easily between the applications involved.

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The Doxis4 Fulltext Service enables users to search for content from a wide variety of similar or heterogeneous documents. It allows users to rapidly locate important information from large volumes of unstructured documents.

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This SER white paper describes how the Doxis4 Consolidation Service and its underlying migration model help minimize the costs and risks involved in the migration of enterprise content management (ECM) systems.

It takes real expertise to migrate systems of this type, particularly because of the need to transfer not only data and documents but also contexts and relations from the source to the target system without any losses. Moreover, migration has to be carried out in an audit- compliant way. The Doxis4 Consolidation Service fully responds to these needs by enabling efficient, step-by- step data migration with no disruption to operations.

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In this white paper, you will learn why information and processes generate the decisive added value in the digitalization era and how the Doxis4 Digital Workspace can help you to boost the information literacy of your company, to maintain agility in constantly fluctuating business processes, and to benefit from the growth potential and profits of Industry 4.0. After all, implementing highly specialized solutions for embedded software, sensors and routing applications in production processes are only one means of becoming a pioneer in the fourth industrial revolution.

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If you want to protect sensitive information from theft, loss and manipulation, Doxis4 safeLock is the right hardware- and vendor-independent solution for compliant storage and deletion management. It allows you to store and delete documents according to legal retention periods in an audit-proof and traceable way. What's more, you can fulfill important requirements of EU General Data Protection Regulations (EU GDPR).

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High-performing ECM software and top service from one source: With the promise of excellent quality, SER has been supporting mid-sized companies, family-owned firms and public administrations for over 30 years now.

As an owner-run, mid-sized software vendor, we are a reliable partner, working together with you as equals and speaking your language. With a team of 550 employees, we handle all project phases based out of 22 international locations.

What counts for us is innovation, not imitation. SER has stayed true to this principle since its founding in 1984. Our software innovations have fundamentally shaped market segments, ranging from electronic archiving to document and business process management to enterprise content management (ECM).

 

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In retail, daily business evolves around the movement of goods. Countless documents are generated as a result. If you want to maintain an overview, you need a system that can manage everything. The decentralized organization of many retailers also makes it crucial that documents are accessible from several locations without any time delays.

Doxis4 brings together this vast array of documents that emerge along the supply chain. It puts them into context-related and structured digital records for suppliers, personnel and contracts. This covers everything from a contract with a supplier to correspondences, orders, the documentation of transportation and storage regulations, delivery notes and invoices, to the management of personnel and application documents.

 

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Information is exchanged faster than ever nowadays. Customers expect immediate answers to their questions. That's why savvy and customer-oriented service providers react in real time. Being accountable towards customers, partners and suppliers is a decisive competitive advantage.

Obtaining an overview of all documents is just the first step. To make sure that your service runs smoothly around the clock, you also need constant access to all relevant documents — no matter the time or location. Only then will your customers be satisfied.

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Modern enterprise content management (ECM) with Doxis4 enables you to manage your document archiving in a structured and efficient way. What's more, Doxis4 also gives you an auditproof and compliant means of storing documents according to the legally required tax and commercial retention periods. Furthermore, Doxis4 can be also fully integrated into numerous leading ERP and accounting systems.

For companies with high document volumes, Doxis4 is the perfect solution: Combine Doxis4 document archiving with automated inbound invoice processing!

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Technological advances come faster, production cycles are getting shorter, and people, machinery, products and business processes are becoming increasingly interconnected: Digitalization is clearly underway in the industrial sector.

Whether it's in the automotive, metal, plastics or timber industry, the requirements are the same: cut costs, boost productivity and improve service. What's important here is the constant flow of information that incorporates technical and business processes — from the first customer inquiry to production and, later, maintenance.

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With Doxis4, we develop and implement the enterprise content management (ECM) software of the future. Functioning as a digital workspace, Doxis4 boosts the information literacy of each employee and of the entire organization. We secure information and tap its full potential. We connect people with information, synchronize business processes and facilitate knowledge-based teamwork between companies, their suppliers and customers.

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Say goodbye to folders and filing cabinets with Doxis4: eRecord solutions with Doxis4 do a lot more than simply place documents in a record folder. In contrast to file directories, eRecords are not isolated; rather, they are integrated into business processes and teams.

Let us persuade you with 12 good reasons why the Doxis4 Digital Workspace is the workplace of the future.

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Technology is rapidly advancing, production cycles are getting shorter, and people, machinery, products and
business processes are becoming increasingly interconnected: digitalization is well underway in the industrial
sector.

Digitizing production processes are only one way for companies to achieve long-term competitiveness. More
important, however, is to digitize and manage entire value chains — from the first customer inquiry to manufacturing
and, finally, to delivery.

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Invoice processes are the lifeline of all business operations — without them, suppliers would have no revenue and customers would receive no goods and services. Yet invoice processing is a time-consuming and costly task, as a large percentage of invoices come in paper form or as paper-like documents. These documents need to be captured, assigned to a supplier, checked for correctness, validated — if possible, with existing orders —, and internally released. There is an enormous amount of potential in the automation of these steps — potential that you can tap with Doxis4.

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If you want to effectively manage and harness information and efficiently handle business processes, then you have to streamline and consolidate your application landscape. If you want to migrate large document volumes quickly and securely, then you need a modern technology platform and a proven concept such as Doxis4.

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We are delighted that you are interested in or have already decided to choose SER. Over the following pages we would love to give you a better understanding of our company, SER. We want to show you what makes us strong and how we differ from other developers and providers on the market.

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The next level of the digital business transformation is here: Learn more about the innovation potential that Doxis4 can unleash in your digital business process and information management. We are the first ECM vendor that joins together ECM and BPM on one service-oriented technology platform.

Agile business processes have dramatically changed business requirements. BPM solutions today need to be simple. Companies must be able to intuitively adjust solutions to their unique situations. With the newly developed Doxis4 BPM, we meet these demands. Of the many advantages Doxis4 BPM offers business processes, twelve are presented here.

 

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The Doxis4 iECM suite enables banks and credit institutes to practice efficient, transparent and economic document and business process management.

From inbound mail to application and case management to process optimization, compliance and audit-proof archiving — Doxis4 supports all document-based business processes of banks and financial service providers. The Doxis4 credit record guarantees high document quality and quick, uncomplicated processing.

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With the electronic Doxis4 contract management, you can manage all contract documents throughout your company in a compliant way. What's more, authorized employees can access these documents regardless of area, language or country. This is how you ensure transparency and accountability in your contract management.

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As Europe's largest independent vendor for ECM software we believe that ECM Excellence is the key to success. Working closely together with our business partners, we're able to deliver ECM Excellence across the world.

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How can you integrate your data and documents more efficiently into your business processes AND react flexibly to changes – using only one solution? Our new video gives you the answers! Learn how Doxis4 brings together information and processes onto one platform!

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The Doxis4 iECM suite has been certified according to the international standard ISO 16175-2. The independent certification authority, Van Bussel Document Services, confirms this.

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SAP SE certified the integration of the archive interface Doxis4 HCS 7.03 with SAP NetWeaver via the SAP integration scenario BC-AL 7.40.

This certificate confirms the existence of product features in accordance with SAP certification procedures.

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SAP SE hereby confirms that the product Doxis4 WebDAV for ILM 02.00 of the company SERgroup Holding International GmbH has been verified for the integration with SAP S/4HANA via the SAP integration scenario S/4-BC-ILM 1.0.

This certificate confirms the existence of product features in accordance with SAP certification procedures.

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