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SER Group a Challenger in 2018 Gartner Magic Quadrant for Content Services Platforms

New: Gartner Magic Quadrant for CSP

(06.11.2018 - Berlin / Bonn) Gartner has positioned the SER Group as a Challenger in the newly published 2018 Magic Quadrant for Content Services Platforms (CSP)*. The SER Group, the only European ECM vendor among the Challengers, credits the positioning to its strong international market presence, clear vision and diverse product attributes.


Once again, the SER Group has been recognized in the Magic Quadrant — as a Visionary last year and now as a Challenger. "The SER Group, placed as a Challenger, is expanding its position among the international vendors that lead the content services market," explains Morad Rhlid, Managing Director of SER Solutions International GmbH, "The Challenger position in the upper left of the Magic Quadrant, as we see it, substantiates the growth targets we have reached and the perception of Doxis4 as an established global brand."

“With an ‘excellent’ product score rating in 4 of 5 use cases and a ‘good to excellent’ score in the fifth use case of the Gartner Critical Capabilities report, we believe that the move to the Challenger quadrant signifies a clear improvement in the SER Group’s ability to execute,” comments Dr. Gregor Joeris, CTO of the SER Group, adding, “For us, it's all about making our customers more successful. The fact that we are positioned the second furthest in the Challengers quadrant for completeness of vision is no surprise to us, as our vision for content services and processing is built around extensibility, federation and intelligence. Doxis4 unifies experiences and processes.”

Doxis4 is “excellent”

Doxis4's top product quality is a significant reason why SER believes it was positioned as a Challenger in the 2018 Magic Quadrant for Content Services Platforms. The 2018 Gartner Critical Capabilities for Content Services Platforms**, a companion report to the Magic Quadrant, provides a detailed analysis of 20 different content services platforms with regard to technical attributes. Compared to last year, Doxis4 improved its scores. Furthermore, Gartner rates software platforms for various use cases. In four out of five use cases, the SER Group received and "excellent” rating. In the fifth use case, Doxis4’s capabilities were rated “good to excellent”. "From our vantage point, the successful inclusion in the Challengers quadrant of the Gartner Magic Quadrant and our scores in the Critical Capabilities are substantiation that we were right years ago to focus the development of Doxis4 on becoming a true content services platform," remarks Joeris.

Customers recommend Doxis4

The numerous highly positive customer reviews given in the Gartner Peer Insights***, as we view them, are also a reflection of the SER Group's excellent product solutions. A wide range of companies, from regional to international and mid-sized to large, feel well equipped with Doxis4 to effectively implement their digital transformations.

With an overall average score of 4.3 out of 5.0 based on 38 ratings (as of October 30, 2018) in the independent peer reviews, we believe that the SER Group clearly stands out from the market.

*Gartner, Magic Quadrant for Content Services Platforms: Karen Hobert, Michael Woodbridge, Monica Basso, 25 October 2018; to access the report, please click here: https://www.ser-solutions.com/gartner-mq-csp-2018-download.html

** „Critical Capabilities for Content Services Platforms 2018“: Michael Woodbridge, Karen Hobert, 25 October 2018, https://www.gartner.com/doc/3892168 (Login or payment required)

***Peer reviews as of October 30, 2018;
https://www.gartner.com/reviews/market/content-services-platforms/vendor/ser-group Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates

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关于 SER 集团

SER 是欧洲最大的提供关于信息物流的企业内容管理完整解决方案的软件制造商*。拥有超过550的员工,在15公司,在22其遍布世界各地的驻地,SER 在当地为客户提供个人咨询、照管以及实施和维护。另外,SER 拥有一个经验丰富的合作伙伴网络。全球共有超过2.000推荐企业 — 其中 DAX 30 指数企业的一半 — 以及超过一百万用户是 SER 的客户。

多35年以来,SER 为各行各业的企业开发“德国制造”的软件。完全以服务为导向的 Doxis4 iECM-Suite 是一座技术的里程碑,为每种企业内容管理方案提供灵活的可能性。提供的解决方案包括电子存档和文档管理、电子档案和工作流程、自动到达邮件处理和电子邮件存档。

* SER 作为欧洲最大的 ECM 开发商 (根据销售额、毛收入、业务成果和员工总数——按照相应的被发布的资产负债表)